Rosemark now has new sets of caregiver software tools that your agency can use to require a COVID-19 Health Survey be taken. See the new features here.

It is highly recommended that you take steps to protect the health of your caregivers and clients by insisting that they communicate any symptoms or exposures immediately. These are also steps that show that your home care agency are making good faith efforts to keep essential individuals informed.  Below you will find 2 different workflows that are available to you now. We are also building tools as we speak to help handle this even more efficiently. 

Depending on the Rosemark features your agency currently utilizes we have laid out two workflows you can follow to help communicate with your clients and caregivers. We’ve included links to relevant sections of our Users Guide. Don’t hesitate to reach out if you have questions or need help setting up any of the workflows described below.

Workflow 1 – Currently using Caregiver Mobile App or Task Recording

Use task logging to set up screening questions:

  • Under the ‘Configuration’ menu go down to ‘Skills & Tasks’ (Click the link to view our user’s guide page that goes into this in detail!!)

  • In the configuration window set up a special category for your COVID-19 screening questions.

  • Add a task for each question, make sure they are clear so your caregivers have an easy time answering them. (Each new COVID-19 related task  will be able to be answered with a “Yes”, “No” or “Refused” response)

    • Example: Have you had any of the following symptoms in the last few days: Felt unwell, especially with respiratory symptoms like high temperature, shortness of breath, cough, difficulty breathing?

  • Add these new COVID-19 tasks to your active Client’s Care Plans.

Set up a global broadcast message alerting caregivers to new tasks they must fill out:

  • Broadcast messages can be set up globally in the Rosemark Web App (The link to our user’s guide will show you how!)

  • These messages will be heard by caregivers clocking in via telephony or seen in the Caregiver Mobile App.

  • Since caregivers need to listen to the messages on telephony make sure to keep them brief and to the point to minimize wasted time at clock in.

Send out a bulk message to clients telling them caregivers will be asking screening questions

  • Preparing clients for the questions will maximize responses.

  • Bulk messages can easily be sent out to all your active Clients and Caregivers. (More information on how!)

 Workflow 2 – Not Using Mobile App or Task Recording

Set up a broadcast message asking caregivers to alert the agency if they or their client has had the following symptoms in the last few days (we recommend that they call the office so that this can be addressed in a timely manner). Example question: Have you had any of the following symptoms in the last few days: Felt unwell, especially with respiratory symptoms like high temperature, shortness of breath, cough, difficulty breathing?

  • Broadcast messages can be set up globally in the Rosemark Web App (The link to our user’s guide will show you how!)

  • These messages will be heard by caregivers clocking in via telephony.

  • Since caregivers need to listen to the messages on telephony make sure to keep them brief and to the point to minimize wasted time at clock in.

Send out a bulk message to clients alerting them caregivers will now be asking COVID-19 related questions attesting to their current condition when they first arrive.

Coming soon more caregiver software tools to improve communications and documentation!

Linda has been working with home care agencies for 17 years. Her dedication to her customers’ success is evident in the quality of the software the company provides. Linda spent many years teaching and now offers business coaching and guidance to our Rosemark customers and the local business community.