CareersBecome Part of
a Better Solution
For nearly 40 years, home care business owners across the United States and Canada have come to rely on Rosemark’s streamlined, cloud-based, and mobile technologies to help them run their day-to-day home care operations efficiently. We’ve built a reputation for excellent customer service and for being responsive to customer priorities in our development cycle.
Why Work With Rosemark?
We are committed to delivering exceptional software solutions for the expanding home care industry.
Based in Ann Arbor, Michigan, we employ remote, hybrid, and in-person staff. We are currently seeking applicants located in Southeast Michigan for whom travel to the office is possible on a negotiable, semi-regular basis.
About Our Company
The Rosemark System empowers agencies to manage the complexities of their businesses, ensuring that over two million U.S. caregivers can focus on essential care. Our mission is rooted in people: the clients, the caregivers, the agencies we serve, and our own dedicated team. We are an inclusive group that champions open communication and mutual respect. If you are passionate about building great tools, you will find deeply rewarding work here.
Available Positions
Customer Success Specialist
Make a Difference. Build a Career. Grow With Us.
Shoshana Technologies is seeking a Customer Success Specialist who loves helping people, solving problems, and learning new technology. In this role, you’ll support our proprietary software used in the fast-growing home care industry, helping care providers do their jobs better every day.
This is a great opportunity for someone who is organized, adaptable, and eager to grow in a collaborative, supportive team environment.
What You’ll Do
- Be the friendly voice and helpful guide for customers using our software
- Provide phone and written technical support with professionalism and care
- Troubleshoot issues and walk users through clear, effective solutions
- Manage multiple requests while staying organized and meeting deadlines
- Communicate clearly, confidently, and positively
- Collaborate with teammates to improve processes and the overall customer experience
- Learn industry-specific workflows and systems in home care
What We’re Looking For
- Experience helping customers or solving problems (formal or informal)
- Strong computer skills and typing proficiency
- Excellent organizational and multitasking abilities
- lear, confident phone communication skills
- A team-oriented mindset with a positive attitude
- Strong attention to detail and time management skills
Bonus Points
- Background in or experience with the home care industry
- Experience with the structures and challenges faced by Medicaid providers
- Familiarity with HubSpot CRM software is a plus
- Comfortable learning complex software or technical systems
- Flexibility and adaptability in a changing environment
Training & Growth
- Hands-on, guided training from day one
- Access to learning resources, including videos, guides, and courses
- A supportive, team-first culture
- Opportunities for professional growth
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Work from home
How to Apply
Email jobs@shoshana.com with the subject line “Application for Customer Success Specialist Full-Time” and your resume, a brief note explaining why you’re interested in this role, and why you’d be a great fit.
Shoshana Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Shoshana Technologies and be part of a team that supports those who care for others.
Work Location: Remote, based in Michigan (Washtenaw/Livingston County, near Ann Arbor preferred). One in-office day per month in Ann Arbor, MI 48105.
Job Type: Full-Time
Experience: Entry-Level
Pay Range: Competitive salary based on skills and experience
Customer Success Specialist (Part-Time)
Make a Difference. Build a Career. Grow With Us.
Shoshana Technologies is seeking a Customer Care Specialist who loves helping people, solving problems, and learning new technology. In this role, you’ll support our proprietary software used in the fast-growing home care industry, helping care providers do their jobs better every day.
This is a great opportunity for someone who is organized, adaptable, comfortable on the phone, and eager to grow in a collaborative, supportive team environment.
What You’ll Do
- Be the friendly voice and helpful guide for customers using our software
- Provide phone and written technical support with professionalism and care
- Troubleshoot issues and walk users through clear, effective solutions
- Manage multiple requests while staying organized and meeting deadlines
- Communicate clearly, confidently, and positively
- Collaborate with teammates to improve processes and the overall customer experience
- Learn industry-specific workflows and systems in home care
What We’re Looking For
- Experience helping customers or solving problems (formal or informal)
- Strong computer skills and typing proficiency
- Excellent organizational and multitasking abilities
- Clear, confident phone communication skills
- A team-oriented mindset with a positive attitude
- Strong attention to detail and time management skills
Bonus Points
- Background in or experience with the home care industry
- Experience with the structures and challenges faced by Medicaid providers
- Familiarity with HubSpot CRM software is a plus
- Comfortable learning complex software or technical systems
- Flexibility and adaptability in a changing environment
Training & Growth
- Hands-on, guided training from day one
- Access to learning resources, including videos, guides, and courses
- A supportive, team-first culture
- Opportunities for professional growth
How to Apply
Email jobs@shoshana.com with the subject line “Application for Customer Success Specialist (Part-Time)” and your resume, a brief note explaining why you’re interested in this role, and why you’d be a great fit.
Shoshana Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Shoshana Technologies and be part of a team that supports those who care for others.
Work Location: Remote
Job Type: Part-Time
Schedule: Hours are flexible between 8 AM and 6 PM ET, with a preference for coverage during our busiest call window, 10:00 AM to 3:00 PM ET. Exact schedule to be finalized with the right candidate.
Experience: Entry-Level
Pay Range: Competitive hourly pay based on skills and experience
Customer Success and Sales Support Specialist (Part-Time)
Make a Difference. Build a Career. Grow With Us.
Shoshana Technologies is seeking a Customer Success and Sales Support Specialist who loves helping people, solving problems, and learning new technology. In this role, you’ll split your time between supporting customers who use our proprietary software and connecting with prospective customers, setting up meetings, and gathering the details our Sales Team needs to run great demos.
This is a great opportunity for someone who is organized, adaptable, comfortable on the phone, and eager to grow in a collaborative, supportive team environment.
What You’ll Do
- Be the friendly voice and helpful guide for customers using our software
- Provide phone and written technical support with professionalism and care
- Troubleshoot issues and walk users through clear, effective solutions
- Make outbound calls and answer inbound inquiries from prospective customers to schedule product demos
- Ask the right questions to gather the information our Sales Team needs to run each demo effectively
- Represent our software clearly and confidently in early conversations, without pressure tactics
- Manage multiple requests while staying organized and meeting deadlines
- Communicate clearly, confidently, and positively across both support and prospective customer conversations
- Collaborate with teammates to improve processes and the overall customer experience
- Learn industry-specific workflows and systems in home care
What We’re Looking For
- Experience helping customers or solving problems, formal or informal
- Comfort with or interest in phone-based outreach and appointment setting
- Strong computer skills and typing proficiency
- Excellent organizational and multitasking abilities
- Clear, confident phone communication skills
- A team-oriented mindset with a positive attitude
- Strong attention to detail and time management skills
Bonus Points
- Background in or experience with the home care industry
- Experience with the structures and challenges faced by Medicaid providers
- Prior experience in a customer service, appointment setting, or sales support role
- Comfortable learning complex software or technical systems
- Familiarity with HubSpot CRM software is a plus
- Flexibility and adaptability in a changing environment
Training & Growth
- Hands-on, guided training from day one, covering both support and appointment-setting conversations
- Access to learning resources, including videos, guides, and courses
- Work from home
- A supportive, team-first culture
- Opportunities for professional growth and increased hours over time
How to Apply
Email jobs@shoshana.com with the subject line “Application for Customer Success and Sale Support Specialist (Part-Time)” and your resume, a brief note explaining why you’re interested in this role, and why you’d be a great fit.
Shoshana Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Shoshana Technologies and be part of a team that supports those who care for others.
Work Location: Remote
Job Type: Part-Time
Schedule: Hours are flexible between 8 AM and 6 PM ET, with a preference for coverage during our busiest call window, 10:00 AM to 3:00 PM ET. Exact schedule to be finalized with the right candidate.
Experience: Entry-Level
Pay Range: Competitive hourly pay based on skills and experience
Apply Today
Our team is currently remote, hybrid, and in-person. We’re looking for someone in the Southeast Michigan area who can come into the office on a flexible, semi-regular basis.
How to Apply:
Please submit your resume to jobs@shoshana.com.
At Shoshana Technologies, we are committed to building a diverse and inclusive workplace. We value the unique perspectives and experiences that a diverse team brings to our company. We strongly encourage applications from all qualified individuals, including people of color, women, members of the LGBTQ+ community, individuals with disabilities, and veterans.
Shoshana Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
If you require a reasonable accommodation to complete the job application process, please reach out to us at jobs@shoshana.com.