Home Care Software SolutionsPremier Solutions for Home Care Operations
Rosemark partners know they’re working with a trusted team of experts in home care software solutions who provide industry-leading customer care. Contact us online or call us today at (734) 436-2631.
Home Care Software Solutions Designed Around Your Agency
Rosemark’s home care software solutions are built to streamline caregiver scheduling, improve operational efficiency, and support EVV compliance, without forcing you into a rigid, one-size-fits-all system. Choose the tools that work for your agency and continue using the software you already know and trust.
Agency Growth
Our intuitive and powerful home care agency growth applications help you keep building business to achieve growth and reach revenue goals.
Payor Diversification Made Simple
Easily manage and report across a variety of payor sources without extra manual work.
- Manage and report on multiple payor contracts
- Support for private pay, Medicaid, long-term care insurance (LTCi), workers’ compensation, and Veterans Affairs (VA) clients
- Accelerate billing with integrated workflows for each payor type
- Streamline accounts receivable with electronic billing customized by payor requirements
- Stay compliant with the 21st Century Cures Act using Rosemark’s EVV system, fully integrated with Sandata, HHAeXchange, Netsmart (formerly Tellus), and other state-approved aggregators
Centralized Data Management for Daily Operations
Keep every aspect of your agency’s workflow organized and accessible, so your team can stay focused on delivering care.
- Track and categorize call activity by client, caregiver, office staff, referral source, and more
- Monitor real-time office activity including scheduling changes, staff trainings, interviews, and HR events
- Customize payroll reports to track multiple pay rates, overtime, travel time, mileage, and reimbursable expenses
- Streamline back-office workflows and unlock time to focus on sales, marketing, and recruitment
Marketing and Referral Performance Metrics
Gain full visibility into your business development efforts and referral pipeline.
- Plan, track, and evaluate sales outreach, lead generation, business introductions, and revenue reports by salesperson
- Monitor referral activity to identify top sources and strengthen key relationships
- Generate detailed reports showing referral volume, source company, and revenue impact
Care Delivery
Manage client care effectively with a powerful caregiver scheduling software that integrates with tools focused on efficient care solutions.
Unlike other home care software systems, Rosemark doesn’t force you to use the same tools as someone else. Scheduling, authorization, and care plans are all designed specifically for the care of each client with our partners’ unique needs in mind.
Client Management
- Set up daily, weekly, biweekly, and monthly scheduling patterns and calendars with our flexible caregiver scheduling tools
- Make instant decisions with color-coded action tags in the scheduling view
- View multiple home care scheduling scenarios at one time, with the ability to prioritize and fill urgent care needs
- Work on critical scheduling needs as a team with real-time collaborative scheduling
- Record daily activities and tasks through an intuitive mobile app
- Identify ideal client/caregiver matches based on availability, skill sets, and authorization requirements
- Instantly view overtime scenarios
Care Plans
- Create customized care plans for accurate, real-time assessments in the field
- Utilize customizable EVV tool for caregiver task recording at each client interaction, prompting calls for action based on personal client care plan to ensure client health and safety
Change-of-Condition Reporting
- Respond to notable changes in client condition to prevent unnecessary hospitalizations by adding client change-of-condition prompts
- Report change-of-condition metrics to prove value and results to payers, referrers, families, and customers
Caregiver Management
Our powerful care management software helps you find and evaluate qualified candidates, increase retention by keeping employees happy, and communicate easily in a variety of ways.
With Rosemark, your home care agency will be able to recruit and screen qualified candidates and increase employee retention and job satisfaction. Additionally, the system features different ways of communicating important information such as offering shifts or sending holiday messages.
Hiring and Human Resources
- Connect automated job applications to your website and job boards so you can quickly and easily create new applicant files and receive email alerts for new applicants.
- Reward caregivers for meeting goals, providing superior service, achieving professional milestones, and serving as brand ambassadors
- Get a better understanding of caregivers’ performance, track their records of being late, canceling shifts, refusing shift offers, and no-shows
- Run reports to keep track of expiring credentials for caregiver licenses, professional certifications, TB test compliance, CPR certification, auto insurance, training compliance, and authorized hours
- Set automatic expiration reminders for certifications, licensing, and training
- Stay compliant with multiple state regulations and payer contracts
Communications
- Give your caregivers the ability to review their schedules, see tasks in advance, view client care notes, accept or refuse shift offers, and record completed tasks with Rosemark’s easy-to-use Caregiver App
- Automate next-day shift reminders to notify caregivers via text, email, or both, to decrease absenteeism
- Ensure seamless communication with customized group and broadcast messaging specific to individual clients or caregivers
- Choose from email, SMS text, email-to-text, or phone messaging options
- Customize shift offers by targeting qualified individual caregivers or groups of caregivers
- Use a caregiver app that provides real-time clock-ins/outs, GPS location capability, activity monitoring, task prompting and recording, as well as no-show alerts and automatic shift verification
Electronic Visit Verification
- Improve communication with your caregivers through automated no-show alerts, real-time shift details, and automatic shift verification
- Experience enhanced communication capabilities including broadcast messages, personal messages, and voice mail recording
- Record activities through the phone or Caregiver App to both track and prompt activity
- Clock-in from any mobile device with GPS location capabilities, allowing office staff to monitor caregiver location
- Meet 21st Century Cures Act requirements in many states and integrate with Sandata Technologies, HHAeXchange, Netsmart (formerly Tellus), and other systems
Operations and Reporting
Rosemark’s home care management software makes information flow easy, with a QuickBooks integration for billing and payroll, electronic Medicaid billing, and billing for the Veterans Administration, Long-Term Care insurance (LTCi), and workers comp insurance. The system features a full range of customized home care reporting options.
The Rosemark System helps non-medical home care agencies automate day-to-day operations like billing, payroll, and reporting, making your workflow more efficient.
Billing
- Efficiently process invoicing with our 2-way integration that works with both online and desktop versions of QuickBooks, allowing agencies to seamlessly send invoices
- Streamline processes and speed up billing and reimbursement with our:
- Integrated long-term care insurance forms
- Veterans Administration forms (CMS-1500 and UB-04)
- Electronic Medicaid billing (837p & 837i)
- Long-term Care Insurance
- Workers compensation
Payroll
- Efficiently process payroll with our two-way integration with QuickBooks (online and desktop versions) that allows providers to seamlessly send timesheet information
- Customize caregiver payroll reports to track multiple pay rates, overtime pay, travel time pay, mileage, and reimbursable expenses
- Export third-party payroll including data files, .csv spreadsheets for Paychex, ADP, Viventium, and more
Reporting
- Track data for multiple offices on one dashboard and analyze location-specific data in-depth
- Detail strategic business numbers including new client inquiries, lead-to-close rates, margins by client, and full-time equivalency (FTE) statistics
- Monitor for unbillable shifts, unpayable shifts, and OT problems, allowing agencies to promptly make internal changes where necessary
- Generate richly detailed data and statistics, including hours by service, hours by caregiver, and unscheduled shift hours
- Get high-level or detailed minute-by-minute reporting on shift activities, including clock-ins/outs, caller ID, tasks, and reimbursements
- Monitor Key Performance Indicators (KPIs), including hours per payer, inquiries and conversion percentages, referrers and associated revenue, lost cases, recruitment, staffing utilization, turnover, sales, profitability, quality and compliance, and more
Facility Management
Rosemark’s Facilities Management tools allow caregivers to easily clock in once for their shifts at senior communities, look at their assigned activities of daily living (ADLs) for multiple clients, provide services, and then clock back out once at the end of their shift.
When a caregiver clocks in through the Rosemark Caregiver app, they can view their client list and see the specific tasks assigned to them. Caregivers can check tasks off their list as they go through their day and then mark those tasks as completed or client refused.
Facilities Functionality
- Organize clients at adult day facilities, assisted living communities, and nursing homes
- Caregivers can clock in and out for their shifts with on touch GPS
- Caregivers can review task lists for each client and record completion or client refused
- Caregivers can review the client details for each resident and view the services they requested
- Can be used as a staffing app for independent, assisted living, and nursing home communities for daily clock ins and outs
- Option to allow caregivers to only view their assigned clients
Let’s Simplify Scheduling and Streamline Your Workflow
Ready to reduce scheduling headaches and bring more efficiency to your day-to-day operations? Rosemark’s home care software solutions are built to make caregiver scheduling easier, streamline workflows, and keep your team running smoothly. To learn more about our intuitive, user-friendly home care software solutions, contact us online or call us today at (734) 436-2631 for a free consultation.