Rosemark EVV Tracking & Telephony is Approved in the State of Missouri

Updated October 2020: The federal 21st Century CURES Act enacted in 2016 requires that all Missouri Personal Care Services (PCS) providers comply with the act’s requirements around the use of Electronic Visit Verification (EVV) by January 1, 2021. This date is now fast approaching but Rosemark can help. Our Rosemark System EVV tracking tools – now including an easy-to-use mobile app in addition to our telephony service – are approved for use in Missouri and meet all state and federal requirements so your business can continue to provide care and receive Medicaid reimbursements for qualifying services.

To learn more about how our EVV options can work for your business and to ensure your business is compliant with regulations in Missouri, contact us today to speak with a Rosemark team member at 734-662-3537 or you are a home care provider in Missouri you may have already heard about the telephony or Electronic Visit Verification requirement coming July 1st 2015. If you were not aware of this impending requirement, it’s crunch time!

  1. Record the exact date services are delivered.
  2. Record the exact time services began and the exact time services ended.
  3. Verify the telephone number from which the services were registered.
  4. Verify that the number from which the call is placed is a telephony number unique to the client.
  5. Require a personal identification number unique to each personal care attendant and
  6. Be capable of producing reports of services delivered, tasks performed, client identity, beginning and end times if service and date of service in a summary fashion that constitute adequate documentation of service.

Whenever new technology is introduced it can be challenging to not only implement, but consistently use correctly. An important factor here is vendor fit. By vendor fit, what we mean is a telephony provider that fits into your processes. You don’t want to have to change your entire process to conform to your vendor.  

In a perfect world that new technology would slide gracefully into your day to day operations and make them even more efficient. But this can only happen if you make sure that the vendor you pick has all the features you need/want, has similar goals and expectations for the relationship, is in your price range, and whose tools work well with any current tools.

For example it would be difficult to implement a telephony system that does not link to your schedule or billing and payroll. In that case you would have to spend even more time manually entering the information into one or more systems.

So be sure to ask questions when looking for a vendor! Get a demonstration so you can get a picture of what to expect. If you do choose that vendor, do they have good support if you have questions later? 

The more you know about your telephony provider and how they accomplish the requirements listed above, the better prepared you will be for success!

To learn more about our EVV tracking tools and how our home care software can benefit your agency, contact us at 734-662-3537.

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