One of the break-out sessions that I attended while at the 2015 Decision Health Conference in Las Vegas, NV was focused on how to retain great caregivers. The speaker talked about creating an atmosphere of respect and a feeling of family. She touched on participation of office staff and owners in making this a reality. The biggest take-away was obvious, reward your caregivers for doing great work.
A caregiver incentive program can sound intimidating. How can you possibly find time and energy to put something together? It’s important to remember that a caregiver incentive program doesn’t have to be a large sweeping process full of manual record keeping. It can be something as simple as slipping a candy bar into the paychecks of your caregivers, or giving a gas card to those caregivers who received compliments from clients, or referred new clients. Any little thing that you want to encourage among your employees can be part of the program.
Everyone Likes to Feel That They are Part of a Group
High turnover among caregivers can happen when they feel like they are just ‘part of the machine’ at an agency. It can be hard for anyone to be motivated at work if they feel undervalued.
It’s the Little Things That Count
Each agency can find a way to work the idea of a Caregiver Incentive Program into their processes. Some opt for a points based system. Each ‘good’ thing a caregiver does earns them a set amount of points (Cover a last minute shift 2pts, Turn all paperwork in on time 1pt, No tardies for the month 2pts) Once the caregiver receives a certain number of points they receive a reward. These can range from special announcement about their achievements, to a gift card to a little bonus in their paychecks.
Respect and Reward
What it boils down to is this: respect and reward your caregivers. Show them you value their work and appreciate the small things they do you make your business successful