Recruiting and retaining caregivers is one of the most pressing challenges facing home care agencies today, and it’s costing more than just time and stress. In our latest vlog, “Measure What Matters: How to Stop Losing Caregivers – and Money,” we sat down with CareCrown co-founder and co-owner, Elizabeth Moss, to explore how tracking the right operational metrics can make a measurable difference in agency performance.
During our conversation, we looked at five key performance indicators (KPIs) that have been proven to move the needle: on-time clock-ins, call-outs, client feedback, training completion, and hours lost.
Elizabeth shared how these metrics helped one of their agencies reduce turnover by 58% and increase revenue by over $420K within a year.
These aren’t just numbers; they’re real outcomes that show what’s possible when you start measuring what matters.
We also discussed how most agencies are still relying on manual processes to track performance, which leads to missed insights and wasted resources.
Tools like CareCrown allow you to automate the process, reward positive caregiver behavior, and keep your team engaged, all while gaining visibility into what’s really happening on a daily basis. When you take control of your data, you gain the power to make smarter, faster decisions that support both your caregivers and your bottom line.
Whether you’re struggling with open shifts, burnout, or just want to improve morale and retention, this session is packed with ideas you can put into action right away.
Watch the recording and get inspired to rethink how your agency tracks performance – because when you support your caregivers, everyone wins.
