Pennsylvania DHS Logo for home care agencies that require EVV and caregiver scheduling software

Trusted EVV-Compliant Home Care Software Partner That Helps You Get Paid Faster

Simple. Customizable. Secure. Rosemark's easy-to-use EVV solution saves you time and money.​


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If you are a caregiver, view our Caregiver Resources page.

Run your Pennsylvania home care agency's day-to-day operations and EVV better with our trusted Home Care Software Solution

Rosemark provides everything your agency needs, from Pennsylvania EVV options to features that manage caregiver scheduling, billing and payroll, care plans, communications, and more. Schedule a consultation today if your Pennsylvania home care agency bills Medicaid, the VA, or Private Pay.

Don’t Just Take Our Word for It


“We have been with the Rosemark System for seven years now and couldn’t be more satisfied. They are responsive and are always there to take our calls and answer our questions. When managed care came into play, along with Sandata, Rosemark seamlessly integrated with their platforms and created everything needed to bill the managed care companies. We are fortunate to have such a great EVV company to partner with!”

Read this Case Study for more information about how Rosemark has partnered with Reliant At Home Care to improve performance, increase revenue, reduce caregiver turnover, and streamline operations.

EVV Compliance and State Regulations for Pennsylvania Home Care Agencies

Since Rosemark integrates with HHAeXchange and Sandata, Pennsylvania’s EVV aggregators, our software passes your electronic visit verification data directly to HHAeXchange and Sandata.

The Rosemark Caregiver App lets your caregivers clock in and out with ease and collects all the data required by the state to verify their shifts, including:

  • Service Type performed
  • Client receiving service
  • Service date
  • Location of client service
  • Caregiver’s name
  • Shift start and end time

In addition to this required data, the Rosemark Caregiver App also provides the following functionality:

  • Offline Mode, which functions like traditional mode, making it easy for caregivers with spotty cell reception or in limited Wi-Fi areas to take detailed notes and record completed tasks
  • Caregivers will find it easier to view tasks for clients and see what shifts were worked and what tasks and activities of daily living (ADLs) were performed
  • Increased efficiency with reduced button pressing for things like clock-ins and clock-outs, ADLs, etc.
  • Color-coded, intuitive calendar for viewing shifts
  • Reminders for missing information that provide clear next steps
  • Shift Details and Shift Notes
  • Voice Messaging
  • Enhanced Client Signatures collection
  • Navigation using maps in the app
  • Track shift-to-shift travel time

FAQs About Pennsylvania Home Care

  • Rosemark integrates with both HHAeXchange and Sandata, the 2 aggregators for Pennsylvania EVV
  • HHAeXchange sends the EVV data to Sandata as EDI files. These claims bill through MCOs via HHAeXchange.
  • Certain waivers (ACT150, DDD) process EVV directly through Sandata.
  • All Sandata services bill through the Pennsylvania state site’s portal, Promise.
  • For HHAeXchange, ALL shifts that cross MIDNIGHT must be split, per HHAeXchange’s system requirements.

Pennsylvania requires all home care agencies billing Medicaid to include the following profile data for each client:

  • First and Last Name
  • Medicaid Number
  • Birthdate
  • Primary ICD 10 Diagnosis Code
  • MCO and Procedure Code

Home care agencies in Pennsylvania are required by the state to include the following caregiver information:

  • First and Last Name
  • Birthdate
  • Social Security Number
  • Email address
  • Caregiver ID #
  • For HHAXeXchange Service Providers

    • Register with the state to provide Medicaid services
    • Receive a Medicaid provider ID and services/procedure codes of the type of care they are authorized to provide
    • Have software that integrates with the aggregator
    • Get a client
    • Set up client details and schedule
    • Record EVV
    • Send EVV and billing info to HHAeXchange
    • HHAeXchange processes billing
    • The state releases remittance reports and disburses money


    For Sandata Service Providers

    • Register with the state to provide Medicaid services
    • Receive a Medicaid provider ID and services/procedure codes of the type of care they are authorized to provide
    • Have software that integrates with Sandata
    • Get a client
    • Set up client details and schedule
    • Record EVV
    • Send EVV info to Sandata
    • Record your billing through the Promise Portal
    • The state releases remittance reports and disburses money

Based on the Pennsylvania specs for building the integration, customers who have gone through audits, and working with HHAeXchange and Sandata for years, Rosemark’s Customer Success Team knows some best practices for home care agencies in Pennsylvania:

  • Keep manual edits to Visits under 15% of all your total visits.
  • When making a manual edit to a visit, choose a Reason Code that best matches the situation. For example:
    • Did the caregiver simply forget to clock in/out?
    • Or was there a problem with the visit?
  • The Reason Code and note section are very important when making manual edits to visits, especially if your agency were to be audited. Be sure to keep detailed notes.
  • Special documentation for manual edits to visits are required! This can be documentation of a phone call to the client verifying the visit was worked, a signed timesheet by the client, or – best case scenario – both.
    • If you’re audited, remember this: In the state’s eyes, if it isn’t documented, it didn’t happen.
  • It’s always better to have EVV by the caregiver, even if, for example, the caregiver clocked out hours late because they forgot.
  • To stay compliant, it is crucial to manage missing EVV and visit errors on a daily basis.

Frequently Asked Questions

There are so many reasons! But we’ll pick a few. First, we are extremely affordable for both start-up and established agencies. Second, we want to help you grow, so we put a strong focus on becoming your partner, not just your vendor, and having strategic conversations with you about your business goals. Third, our customer care team is the very best in the industry. We believe in high-touch, personalized care, and that’s what we deliver.

Yes, we do! The Caregiver Mobile App is available in both the iOS App Store and Google Play Store, allowing caregivers to manage their shifts with ease. It’s a great tool to help your agency and caregivers manage your Pennsylvania EVV!

Just that. Our Customer Care team is knowledgeable, caring, and dedicated to meeting your agency’s needs. You’ll speak to an actual human when you call. If a team member is unavailable, you’ll get a very prompt call back.

Absolutely! And our home care management software meets 21st Century Cures Act requirements in many states as well.

Yes, an approved Pennsylvania EVV vendor since the beginning, our home care software integrates with both state aggregators, Sandata and HHAxChange, so your Pennsylvania home care agency can meet federal and state requirements for Medicaid EVV.

Unlike other software companies that force you to use their software-based invoicing and payroll system, Rosemark integrates with Quickbooks and exports data for third-party payroll systems like Paychex, ADP, Paychoice, etc.

Yes! The Rosemark System was designed for home care agencies that work with Medicaid, the Veterans Administration, and private pay clients. We have integrations for long-term care insurance and VA forms as well as electronic Medicaid billing, so you can streamline your processes and get paid faster.

Unlike some of our competitors that require lengthy 2-year contracts that are very difficult to get out of, we offer a month-to-month option as well as a discounted annual agreement.

If you are a brand new home care agency or an established agency not currently under contract with another vendor, we can get you started quickly. If you’ve already canceled your current contract with another vendor, we can get you started as soon as we get your data moved over. (Please note that this will depend upon the cooperation we receive from your current vendor.)

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