Anytime, Anywhere

Robust, evolving, and always available cloud-based software for home care agencies and professionals.

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Client Management


  • Flexible scheduling tools – easy set up of daily, weekly, biweekly, monthly scheduling patterns; color coded calendars specifically engineered for home care
  • Care plans – create customized assessments in the field
  • Task recording – record daily activities through the phone or
    mobile app
  • People matching – Availability, authorization, and skills matching
    to ensure right fit between client and caregiver
  • Client portal – Review schedule details
Telephony & EVV


  • Field visibility – automated no show alerts, real time shift details,
    automatic shift verification
  • Communications – broadcast messages, personal messages,
    voice mail recording
  • Activity monitoring – task prompting and recording through
    phone or mobile app
  • GPS location capabilities – log-in from mobile device, location mapping
Billing


  • QB connection – our 2 way (API) sync with QuickBooks™ allow you to
    seamlessly send billing information back and forth from Rosemark
  • Printable Invoices – Bill shifts, mileage, reimbursable expenses
  • Integrated long term care insurance and VA forms – CMS-1500
    & UB-04
  • Electronic Medicaid billing – 837p & 837i capabilities
Payroll


  • QB connection – our 2 way (API) sync with QuickBooks allow you to
    seamlessly send timesheet information back and forth from Rosemark
  • 3rd party payroll exports – Data files, .csv spreadsheets for
    Paychex, ADP, PayChoice, etc.
  • Payroll reports – customizable summary and detailed reports
    tracking multiple pay rates, Overtime pay, Travel time pay, mileage,
    reimbursable expenses
CG Management Tools


  • Credentials tracking – customizable licensing and certification
    monitoring, automatic expiration reminders
  • Caregiver portal – review schedules, view client care notes, accept/
    refuse shift offers, record tasks
  • Employee retention tools – track recruiting, retaining, and
    rewarding caregivers
  • Integrated job application – Links to website or job board,
    automatic creation of new applicant file, email notification alerts
HIPAA Compliance


  • Shoshana Technologies agrees not to use or disclose Protected
    Health Information other than as permitted or required by this
    Agreement or as Required By Law.
Communications Suite


  • Multiple messaging options – Email, SMS text, Email-to-text, phone
  • Group messaging – mass messages, create groups from contact lists
  • Shift Offers – immediate send and response, message qualified
    caregivers by individual or group
  • Broadcast messages – specific to an individual client, caregiver, or
    all caregivers, recording delivered upon caregiver log in
  • Automated shift reminders – daily notification of next day
    schedule sent to caregivers as text, email, or both
Contact Relations Tools


  • Log calls – record and organize call activity by client, caregiver,
    referrer, etc.
  • Log and monitor daily office activities – real-time scheduling edits,
    caregiver interviews, trainings, employee disciplinary actions
  • Plan & measure marketing efforts – business introductions, lead
    generation, revenue reports
  • Track referrals – identify key relationships, record nurturing
    processes
Reporting


  • Minute to minute reporting of shift activities – log ins/log outs,
    caller id, tasks, reimbursables
  • Checks & balances – unbillable shifts, unpayable shifts, OT problems
  • Statistics – hours by service, hours by caregiver, unscheduled
    shift hours
  • Strategic business numbers – new client inquires, lead to close
    rates, margins by client, full time equivalency (FTE) stats
Data Security


  • Server security – Physical site security, 24/7/365 monitoring, access
    control, redundant HVAC, full firewall, power and fire protection.
  • SSH Password protection – Secure Shell (SSH). Each Rosemark
    account database is entirely separate from any other; access to
    one’s account in no way gives access to any other account.
  • Data encryption – SSL RSA with RC4 128-bit SHA encryption.
  • Backups – database transactions are mirrored in real-time to at
    least 3 other production servers. This transaction-by-transaction
    redundancy essentially eliminates the possibility of data loss.
    Nightly disk backups provide archive data snapshots.
Superior Customer Care


  • Dedicated customer care manager – personal account
    representative focusing on the success of your agency
  • One on one technical support – immediate access to full staff
    through phone or email, on call 24/7
  • Multi-dimensional training – individual or group training, videos,
    weekly webinars
Strategic Counsel


  • Owner to owner conversations that get to the heart of your
    business growth
  • Regular webinars that include best business practices

Get in Touch!

Office

Shoshana Technologies
100 West Joy Road
Ann Arbor, MI 48105

Email

info@rosemarksystem.com

Call Us

734-662-3537