Anytime, Anywhere

Robust, evolving, and always available cloud-based software for home care agencies and professionals.

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Client Management
  • Flexible scheduling tools – easy set up of daily, weekly, biweekly, monthly scheduling patterns; color coded calendars specifically engineered for home care
  • Care plans – create customized assessments in the field
  • Task recording – record daily activities through the phone or mobile app
  • People matching – Availability, authorization, and skills matching to ensure right fit between client and caregiver
  • Client portal – Review schedule details
Telephony & EVV
  • Field visibility – automated no show alerts, real time shift details, automatic shift verification
  • Communications – broadcast messages, personal messages, voice mail recording
  • Activity monitoring – task prompting and recording through phone or mobile app
  • GPS location capabilities – log-in from mobile device, location mapping
Billing
  • QB connection – our 2 way (API) sync with QuickBooks™ allow you to seamlessly send billing information back and forth from Rosemark
  • Printable Invoices – Bill shifts, mileage, reimbursable expenses
  • Integrated long term care insurance and VA forms – CMS-1500 & UB-04
  • Electronic Medicaid billing – 837p & 837i capabilities
Payroll
  • QB connection – our 2 way (API) sync with QuickBooks allow you to seamlessly send timesheet information back and forth from Rosemark
  • 3rd party payroll exports – Data files, .csv spreadsheets for Paychex, ADP, PayChoice, etc.
  • Payroll reports – customizable summary and detailed reports tracking multiple pay rates, Overtime pay, Travel time pay, mileage, reimbursable expenses
CG Management Tools
  • Credentials tracking – customizable licensing and certification monitoring, automatic expiration reminders
  • Caregiver portal – review schedules, view client care notes, accept/ refuse shift offers, record tasks
  • Employee retention tools – track recruiting, retaining, and rewarding caregivers
  • Integrated job application – Links to website or job board, automatic creation of new applicant file, email notification alerts
HIPAA Compliance
  • Shoshana Technologies agrees not to use or disclose Protected Health Information other than as permitted or required by this Agreement or as Required By Law.
Communications Suite
  • Multiple messaging options – Email, SMS text, Email-to-text, phone
  • Group messaging – mass messages, create groups from contact lists
  • Shift Offers – immediate send and response, message qualified caregivers by individual or group
  • Broadcast messages – specific to an individual client, caregiver, or all caregivers, recording delivered upon caregiver log in
  • Automated shift reminders – daily notification of next day schedule sent to caregivers as text, email, or both
Contact Relations Tools
  • Log calls – record and organize call activity by client, caregiver, referrer, etc.
  • Log and monitor daily office activities – real-time scheduling edits, caregiver interviews, trainings, employee disciplinary actions
  • Plan & measure marketing efforts – business introductions, lead generation, revenue reports
  • Track referrals – identify key relationships, record nurturing processes
Reporting
  • Minute to minute reporting of shift activities – log ins/log outs, caller id, tasks, reimbursables
  • Checks & balances – unbillable shifts, unpayable shifts, OT problems
  • Statistics – hours by service, hours by caregiver, unscheduled shift hours
  • Strategic business numbers – new client inquires, lead to close rates, margins by client, full time equivalency (FTE) stats
Data Security
  • Server security – Physical site security, 24/7/365 monitoring, access control, redundant HVAC, full firewall, power and fire protection.
  • SSH Password protection – Secure Shell (SSH). Each Rosemark account database is entirely separate from any other; access to one’s account in no way gives access to any other account.
  • Data encryption – SSL RSA with RC4 128-bit SHA encryption.
  • Backups – database transactions are mirrored in real-time to at least 3 other production servers. This transaction-by-transaction redundancy essentially eliminates the possibility of data loss. Nightly disk backups provide archive data snapshots.
Superior Customer Care
  • Dedicated customer care manager – personal account representative focusing on the success of your agency
  • One on one technical support – immediate access to full staff through phone or email, on call 24/7
  • Multi-dimensional training – individual or group training, videos, weekly webinars
Strategic Counsel
  • Owner to owner conversations that get to the heart of your business growth
  • Regular webinars that include best business practices

Get in Touch!

Office

Shoshana Technologies
100 West Joy Road
Ann Arbor, MI 48105

Email

info@rosemarksystem.com

Call Us

734-662-3537