Anytime, Anywhere
Robust, evolving, and always available cloud-based software for home care agencies and professionals.

Client Management
- Flexible home care scheduling software tools – easy set up of daily, weekly, biweekly, monthly scheduling patterns; color coded calendars specifically engineered for home care
- Care plans – create customized assessments in the field
- Task recording – record daily activities through the phone or
mobile app - People matching – Availability, authorization, and skills matching
to ensure right fit between client and caregiver - Client portal – Review schedule details
Telephony & EVV

- Field visibility – automated no show alerts, real time shift details,
automatic shift verification - Communications – broadcast messages, personal messages,
voice mail recording - Activity monitoring – task prompting and recording through
phone or mobile app - GPS location capabilities – log-in from mobile device, location mapping
Billing

- QB connection – our 2 way (API) sync with QuickBooks™ allow you to
seamlessly send billing information back and forth from Rosemark - Printable Invoices – Bill shifts, mileage, reimbursable expenses
- Integrated long term care insurance and VA forms – CMS-1500
& UB-04 - Electronic Medicaid billing – 837p & 837i capabilities
Payroll

- QB connection – our 2 way (API) sync with QuickBooks allow you to
seamlessly send timesheet information back and forth from Rosemark - 3rd party payroll exports – Data files, .csv spreadsheets for
Paychex, ADP, PayChoice, etc. - Payroll reports – customizable summary and detailed reports
tracking multiple pay rates, Overtime pay, Travel time pay, mileage,
reimbursable expenses
CG Management Tools

- Credentials tracking – customizable licensing and certification
monitoring, automatic expiration reminders - Caregiver portal – review schedules, view client care notes, accept/
refuse shift offers, record tasks - Employee retention tools – track recruiting, retaining, and
rewarding caregivers - Integrated job application – Links to website or job board,
automatic creation of new applicant file, email notification alerts
HIPAA Compliance
Communications Suite

- Multiple messaging options – Email, SMS text, Email-to-text, phone
- Group messaging – mass messages, create groups from contact lists
- Shift Offers – immediate send and response, message qualified
caregivers by individual or group - Broadcast messages – specific to an individual client, caregiver, or
all caregivers, recording delivered upon caregiver log in - Automated shift reminders – daily notification of next day
schedule sent to caregivers as text, email, or both
Contact Relations Tools

- Log calls – record and organize call activity by client, caregiver,
referrer, etc. - Log and monitor daily office activities – real-time scheduling edits,
caregiver interviews, trainings, employee disciplinary actions - Plan & measure marketing efforts – business introductions, lead
generation, revenue reports - Track referrals – identify key relationships, record nurturing
processes
Reporting

- Minute to minute reporting of shift activities – log ins/log outs,
caller id, tasks, reimbursables - Checks & balances – unbillable shifts, unpayable shifts, OT problems
- Statistics – hours by service, hours by caregiver, unscheduled
shift hours - Strategic business numbers – new client inquires, lead to close
rates, margins by client, full time equivalency (FTE) stats
Data Security

- Server security – Physical site security, 24/7/365 monitoring, access
control, redundant HVAC, full firewall, power and fire protection. - SSH Password protection – Secure Shell (SSH). Each Rosemark
account database is entirely separate from any other; access to
one’s account in no way gives access to any other account. - Data encryption – SSL RSA with RC4 128-bit SHA encryption.
- Backups – database transactions are mirrored in real-time to at
least 3 other production servers. This transaction-by-transaction
redundancy essentially eliminates the possibility of data loss.
Nightly disk backups provide archive data snapshots.
Superior Customer Care
Get in Touch!
Office
Shoshana Technologies
100 West Joy Road
Ann Arbor, MI 48105
info@rosemarksystem.com
Call Us
734-662-3537