CareersBecome Part of
a Better Solution
For nearly 40 years, home care business owners across the United States and Canada have come to rely on Rosemark’s streamlined, cloud-based, and mobile technologies to help them run their day-to-day home care operations efficiently. We’ve built a reputation for excellent customer service and for being responsive to customer priorities in our development cycle.
Why Work With Rosemark?
We are committed to delivering exceptional software solutions for the expanding home care industry.
Based in Ann Arbor, Michigan, we employ remote, hybrid, and in-person staff. We are currently seeking applicants located in Southeast Michigan for whom travel to the office is possible on a negotiable, semi-regular basis.
About Our Company
The Rosemark System empowers agencies to manage the complexities of their businesses, ensuring that over two million U.S. caregivers can focus on essential care. Our mission is rooted in people: the clients, the caregivers, the agencies we serve, and our own dedicated team. We are an inclusive group that champions open communication and mutual respect. If you are passionate about building great tools, you will find deeply rewarding work here.
Available Positions
Customer Care Specialist
Make a Difference. Build a Career. Grow With Us.
Shoshana Technologies is seeking a Customer Care Specialist who loves helping people, solving problems, and learning new technology. In this role, you’ll support our proprietary software used in the fast-growing home care industry, helping care providers do their jobs better every day.
This is a great entry-level opportunity for someone who is organized, adaptable, and eager to grow in a collaborative, supportive team environment.
What You’ll Do
- Be the friendly voice and helpful guide for customers using our software
- Provide phone and written technical support with professionalism and care
- Troubleshoot issues and walk users through clear, effective solutions
- Manage multiple requests while staying organized and meeting deadlines
- Communicate clearly, confidently, and positively
- Collaborate with teammates to improve processes and the overall customer experience
- Learn industry-specific workflows and systems in home care
What We’re Looking For
- Experience helping customers or solving problems (formal or informal)
- Strong computer skills and typing proficiency
- Excellent organizational and multitasking abilities
- Clear, confident phone communication skills
- A team-oriented mindset with a positive attitude
- Strong attention to detail and time management skills
Bonus Points
- Comfortable learning complex software or technical systems
- Flexibility and adaptability in a changing environment
- Experience with the structures and challenges faced by medicaid providers.
- Background in or experience with the home care industry
Training & Growth
- Hands-on, guided training from day one
- Access to learning resources, including videos, guides, and courses
- A supportive, team-first culture
- Opportunities for professional growth
How to Apply
Email jobs@shoshana.com with your resume and a brief note explaining why you’re interested in this role and why you’d be a great fit.
Join Shoshana Technologies and be part of a team that supports those who care for others.
Job Type: Full-time
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Work from home
Work Location: Hybrid remote in Ann Arbor, MI 48105
Apply Today
Our team is currently remote, hybrid, and in-person. We’re looking for someone in the Southeast Michigan area who can come into the office on a flexible, semi-regular basis.
How to Apply:
Please submit your resume to jobs@shoshana.com.
At Shoshana, we are committed to building a diverse and inclusive workplace. We value the unique perspectives and experiences that a diverse team brings to our company. We strongly encourage applications from all qualified individuals, including people of color, women, members of the LGBTQ community, individuals with disabilities, and veterans.
Shoshana Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.