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Unmatched Live Customer Support
You Have a 24/7 Business and We Have Your 24/7 Software

At Shoshana Technologies, from the very start, our team is here to support you. We pride ourselves on providing our clients with an exceptional experience that includes unlimited training as well as access to live tech support any time it is needed. Our clients also benefit from the valuable strategic counsel we can provide as a result of the 25 years of experience we have in serving the home care industry.

Dedicated Technology Partner

To start, we assign each new client a dedicated Shoshana Technologies team member who acts as a technology partner for that client throughout the length of their time with us. We then regularly evaluate software system performance and provide expert advice and recommendations as needed to ensure that business needs and issues are identified and always addressed with appropriate solutions.

Blog: Home Care Software Customer Service: Who Cares?

One on One Support

Should problems ever arise, our clients have access to one-on-one personal tech support from a Shoshana Technologies team member to troubleshoot and resolve issues at any time that help is needed. Our goal is to make sure your system is always performing exactly the way you need it to.

At Shoshana Technologies we are a true partner to our clients, providing unmatched customer care and strategic counsel that enable clients to be successful in the home care industry.

Contact us to learn more about the Rosemark System and our commitment to exceptional customer care.

 

 

Testimonials

"The people at Shoshana Technologies are very receptive to suggestions and implementing user requests.
I have been using Rosemark Home Care Management System since 2005 and within that time I can only recall 2 hours (total over 10 years) that the system was down. That makes their up time 99.9999%. Needless to say, the reliability of Rosemark is just outstanding. Another great thing that (I have) not seen in other companies is Shoshana Technologies friendly personal support and assistance has always been free of charge."
—Paul Gach, Owner, Visiting Angels of Charlotte, NC
"Rosemark Scheduling has been the best thing we have done.
Pricing is affordable and life has been simplified. We were amazing before but we are outstanding now. Thank you so much Rosemark Scheduling and everyone at Shoshana in Ann Arbor."
—Mariesa Sutherland, Owner, Heavenly Home Care of Rochester Hills, MI
"I have used Rosemark for my 3 businesses for 9 years and they have always been responsive to my needs and the needs of my staff.
They continually provide new features to an already very reliable system. Just like me and my company, Shoshana Technologies really values great customer care. I would highly recommend Rosemark to anyone trying to run a successful home care agency, whether they are just starting up or are already well established."
—Steve Novak, Owner, Visiting Angels of Lake Orion, MI
"I know I may have a lot of questions but you all are NEVER too busy to stop and help me figure them out.
You all are amazing thank you, thank you, thank you."
—Earl Harrison, Client Care Manager, Visiting Angels of Grand Junction, CO
"Switching to Rosemark was the best business decision we have made!
Their unparalleled customer service and user-friendly software makes them a real pleasure to work with. My co-worker, who calls herself a 'computer idiot' can navigate easily throughout the system and “feels smart “when using this product. We couldn’t be more satisfied."
—Stephanie Herbert, Owner, Village Home Care of Hot Springs Village, AR
"I would like to take this time to say how much I appreciate the whole team at Shoshana.
Every time I call I am greeted with patience and understanding. I am fairly new to my position and have had to learn a whole new system. I have a great relationship with Paige and Robin. They quickly make me feel comfortable and confidant. If they can’t answer my question (which is very seldom) they [find the right person] to get the answer. I love knowing if I have any questions or problems they are just a call away. Thank you [Shoshana Technologies team] for your dedication and caring for your clients. I look forward to speaking with you always."
—Joyce Barney, Office Manager, Visiting Angels of South Bay, CA
"I spent about 3 months doing an Internet search to find the software which would meet our homecare agency's very specific and unique needs.
Several companies provided demos, great introductions to their products, but all were price-restrictive to our small business's budget capability. The last contact I made was to Shoshana. I wish they'd been the first! As the demo went on, I knew it was the right product for us! Once the price was quoted, I was pleased to know it worked for our budget AND met all our needs."
—Mary Ribeiro, Owner, Seniors Helping Seniors of Northeast Washtenaw County, MI
"Our 'Registry' has used Shoshana for (more than) five years,
and (we) remain very pleased with its functionality, web-based platform, ease of use, and of course price. Additionally it’s a big advantage to be able to call or email them with questions. Everyone we’ve had the pleasure of working with at Rosemark (powered by) Shoshana has been professional and helpful, and we couldn’t be more pleased with their high level of service."
—Joel Chaffins, Owner, No Place like HomeCare of Seminole, FL
"If you want a scheduling system that realllllllllllly integrates with Quickbooks
there is nothing better (than Rosemark)."
—David Hoppe, Owner, Abby Senior Care of Englewood, CO

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Home Care Software Support