COVID-19 Health Screening Survey Tools

Announcing: COVID-19 health screening survey for caregivers and clients. Be compliant and informed so that you can provide the best care.

COVID-19 Health Screening Tools

Like any smart home care business owner, you want the most value for your investments. And with Rosemark System, that’s exactly what you get.
A. The Rosemark Caregiver Mobile App showing what the caregiver will see if required to take  your agency's Health Screening Survey

A.  This is showing what the caregiver will see if they are required to take your agency’s Health Screening survey on the Rosemark Caregiver Mobile App.

E. A missing Health Survey will prevent the caregiver from clocking-in. The caregiver can take the survey anytime before the shift, even at home.

Get COVID-19 Health Screening Survey Questions Answered on the Caregiver Mobile App, Staff, Caregiver and Client Web Portal and Telephony

The Rosemark System Team has been working diligently with industry experts and created many very practical tools that will be critical for your agency’s legal and physical health. Accessing these tools through all of the technologies available give you maximum flexibility to make sure that all of your bases are covered.

The Caregiver Mobile App uses GPS technology to allow the caregiver to clock-in and out through a mobile app on their own phone. Caregivers can take the survey at home before going to the clients locations. With alerts you and your office staff will be notified ahead of time if there is a problem so you can take steps to cover the shift in a timely manner. The mobile app has many features that are also useful in your day to day. Caregivers can receive, accept or reject shift offers. They can record tasks, make comments, leave voicemails. There is so much more so we’d love to show it to you. See Fig. A. Notice the dark screen option to help save battery life.

The Web Portal is available for tablet use by staff and for caregivers who do not have smart phones but internet access through a computer or tablet. Clients and family members have access to a dedicated Client Web Portal. Here they can see the client’s schedule, see who is the scheduled caregiver and take the COVID-19 health survey questions. There are other features available too.

C. In the Rosemark Web Portal, edit your Health Screening Survey questions, override any questions answered in error, monitor responses and provide client portal to gather COVID-19 questions from care recipients.

Telephony makes it possible to survey your caregivers at home well before the start of a shift without clocking in. If the health survey uncovers a problem the caregiver will not be able to clock-in to their shift. When there is a problem with their health you can be alerted well in advance so no shifts are left uncovered.

Customizable COVID-19 Survey

Amid these trying times of COVID-19, to help to decrease your liability and keep your clients and caregivers safe, we have created helpful tools for you and your home care agency. Legally reviewed health screening questions provide a way for you to get current information from your key people; clients and caregivers. We are part of a group of home health leaders and software vendors working with the industry legal experts to come up with tools and survey questions to help make it clear whether or not caregivers are fit and healthy to work or clients are showing symptoms or have been exposed to the COVID-19 virus.

We have made it easy to customize the COVID-19 survey questions. You can remove questions or change the make-up of the questions to suit your own circumstances. For instance, you may not feel the need to include the question: “Have you been on a cruise in the last two weeks?” Or, you may want to ask for more details about specific symptoms. See how a survey question appears to your caregiver on the mobile app. Fig. B

Required Survey Response Before Clock-In

Your caregiver’s health at the time of the shift is very important. You would want to know well in advance of any given shift that they are healthy, able to work and do not pose a health risk to your client. With the Rosemark tools you have that ability. With the Rosemark Caregiver Mobile App caregivers can take the survey well in advance of their shift, even at home before the day starts. Timing requirements are flexible: they can be required to take the survey every 12 hours, 16 hours or whatever you decide.

The Rosemark Web App allows your care workers to take the survey on a computer or tablet in the case that they do not have a smart phone. Rosemark Telephony will also let your care workers use the telephone to take the survey via telephony from their own phone. When they get to the client’s house they can then use the client phone to clock in and out. Fig. E. shows what the caregiver will see if they try to clock-in to their shift without having taken the Health Survey.

Real Time Alerts if Caregiver Self-Identifies as Health Risk

Get emails or texts to the address of your choice in real time so you alerted that you may need to make changes to the schedule or get another caregiver for the shift.

Record of Responses

Have legal documentation of who took the survey, when they took the survey including date and time. Now you have the responses that were made to the survey for your records.

Override Health Survey Errors

Everyone makes mistakes. Caregivers may have clicked the wrong button, they may have misunderstood the question or maybe they just weren’t paying attention. Whatever the reason, if answered incorrectly the caregiver will not have the ability to clock in to their shift. In any of these cases you will have the ability to override their answer, record a reason for the change so that the caregiver can then clock into the shift. With early notification you can already know that someone in your office will be required to address the situation. Fig. C

Clients or Responsible Party on the Client’s Behalf Has the Ability to Take the Health Survey

Through the Rosemark Client Portal the client (or a family member on the client’s behalf) would be able to take the health survey. You would be alerted if there is a risk to them and to your caregiver. This can be an important tool for keeping a bead on all of your important people.

Please contact for more information.

B. Example question in the Health Survey on the Caregiver Mobile App. You can add, remove or change the wording of the survey questions

B. Example question in the Health Survey on the Caregiver Mobile App. You can add, remove or change the wording of the survey questions.

D. A completed Health Survey showing no COVID-19 risk will allow the caregiver to clock-in their shift.