There are some amazing agencies out there. They are run by smart, conscientious, business people. They didn’t create successful agencies by accident. They have evolved just as the technology to support it has. A decade ago, using a computer and software system to manage their home care agency would have been unusual.
California: the Canary in the Coalmine
Having good practices and processes in place is vitally important to running any kind of business. Here at Shoshana Technologies, we have business practices in place that keep Rosemark growing forward instead of what can often feel like the "spinning of wheels". Getting these practices and processes working didn’t come naturally and we’ve had to be diligent and hardworking to get us where we are...
Features are important, we all know that. Imagine that you have a last minute schedule change and you need to send out a shift offer to several caregivers. Maybe you want to get out a broadcast message to all of your caregivers because there is a weather alert or you just need to receive no show warnings in real time so your clients are being cared for as you have agreed.
I have worked with hundreds of home care business owners and operators to transition to better ways of doing things, especially where business operations and technical systems are concerned.
Increasingly, agency owners and operators have to expand their reach from the office to the Client’s home. In the past, covering the “back office” was all that was required. Most of the information needed from the field was provided either through paperwork or telephone conversations. That’s the way the world was.
In home care as with any business, when communications and processes are in place, your agency will run smoothly and confidently. Often times there is so much information to manage that there is a disconnect of processes between departments. Poor practices can slow down operations and cost your clients care and you money. This can leave you with a constant feeling of worry that something is being...
Every home care agency should be aware of these big changes that are set to go into effect on January 1, 2015. Here’s a quick rundown of the main points affecting anyone who provides direct care in the home.